Warranty Policy


1. Warranty Coverage

All items are covered by a limited warranty of 7 days from the date of delivery.

This warranty covers:

  • Manufacturing defects
  • Faulty craftsmanship (e.g. broken clasp upon arrival, structural defects)

2. What Is Not Covered

Our warranty does not cover:

  • Normal wear and tear
  • Tarnishing or discoloration over time
  • Exposure to water, sweat, perfume, or chemicals
  • Scratches, dents, or accidental damage
  • Damage caused by improper handling or storage

Jewelry is delicate by nature, and longevity depends heavily on how it is used and cared for.

3. Claim Requirements

To submit a warranty claim, you must:

  • Contact us within the warranty period
  • Provide your order number
  • Provide clear photos or videos showing the issue

We may request additional information if needed.

4. Resolution

If your claim is approved, we will offer one of the following:

  • Replacement of the same item, or
  • Exchange with another item of equal value, depending on availability

We do not offer refunds unless required by applicable law.

5. Important Conditions

  • Warranty applies to manufacturing defects only, not usage-related issues
  • Each order is eligible for one warranty claim only
  • Items showing signs of wear or external damage will not be eligible
  • We reserve the right to reject claims that do not meet the above criteria

6. How to Submit a Claim

  1. Contact us via chat box or contact us page
  2. Provide:
    • Order number
    • Clear photo/video of issue
  3. Our team will review within [1–3 business days]

7. Final Notes

Our goal is to ensure you receive a piece you love and can wear with confidence. At the same time, this policy helps us maintain fairness and quality standards across all orders.