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F.A.Q.
WHY JEWELRY TARNISHES Jewelry is delicate by nature, and over time, it may naturally change in appearance. This is completely normal and happens to all metals to some degree. Understanding why tarnishing occurs can help you care for your pieces better and set the right expectations.   What is Tarnishing? Tarnishing is a natural chemical reaction that happens when metal comes into contact with elements like air, moisture, and certain substances. This can cause: Slight darkening Loss of shine Discoloration over time It is not a defect, but a normal... Read more...
Warranty Policy
1. Warranty Coverage All items are covered by a limited warranty of 7 days from the date of delivery. This warranty covers: Manufacturing defects Faulty craftsmanship (e.g. broken clasp upon arrival, structural defects) 2. What Is Not Covered Our warranty does not cover: Normal wear and tear Tarnishing or discoloration over time Exposure to water, sweat, perfume, or chemicals Scratches, dents, or accidental damage Damage caused by improper handling or storage Jewelry is delicate by nature, and longevity depends heavily on how it is used and cared for. 3. Claim... Read more...
Return and Exchange Policy
RETURN AND EXCHANGE POLICY   1. Eligibility for Return or Exchange We accept returns or exchanges only if: You received a defective or incorrect item, and You contact us within 3 days of receiving your order, and You provide a full unboxing video (mandatory) 2. Unboxing Video Requirement (Non-Negotiable) To process any claim, a clear unboxing video is required: The video must show the sealed package before opening It must be continuous (no cuts or edits) The product and issue must be clearly visible Claims submitted without an unboxing video... Read more...
Terms & Conditions
TERMS & CONDITIONS Welcome to It’s Byol Official. We’re so happy to have you here. By using our website and placing an order, you agree to the terms below. These are here to ensure a smooth and fair experience for all parties.   1. General By using this website, you confirm that you are at least 18 years old or have permission from a guardian. We reserve the right to refuse service or cancel orders if necessary (for example: suspected fraud or misuse). 2. Product Information We do our best... Read more...